Refund policy
Returns & Refunds Policy
Returns Overview
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Period
You have 14 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, the item must:
- Be in its original condition (unused, undamaged and clean).
- Include all original packaging and accessories, where applicable.
Return Process
1. Contact Us
Please email us at hitusup@brsaluminium.com.au with your order number, found in your order confirmation email and the reason for your return.
2. Return Instructions
Our team will review your request and provide instructions on how to return your item. Please do not send any items back without receiving approval first.
Returning Items
All approved returns must be mailed back to BRS Aluminium. We are unable to process returns in person.
Refunds will be processed through our online platform and issued to the original payment method used for the purchase.
For eligible returns, the cost of return shipping is your responsibility.
For faulty items, we will cover reasonable return shipping costs where required under the Australian Consumer Law.
Exchanges
To request an exchange, please contact us at hitusup@brsaluminium.com.au within 14 days of receiving your order.
Please include your order number, the reason for the exchange and the item you would prefer.
We will provide further instructions for returning your item. Exchanges are subject to availability.
Items must be returned in their original condition, unused, undamaged and clean, with all original packaging and accessories where applicable.
Shipping Costs
For eligible returns and exchanges, return shipping costs are the responsibility of the customer.
We do not refund return delivery costs for these returns.
For faulty, damaged or incorrect items, we will cover reasonable return shipping costs where required under the Australian Consumer Law. For large or bulky items, we will work with you to arrange an appropriate return.
Refunds and Exchanges
Once we receive and inspect your returned item, we will process an approved refund or exchange.
Refunds will be issued to the original payment method. Exchanges are subject to product availability.
Non-Eligible Returns
Items that do not meet the eligibility conditions above, including items that have been used, installed, modified or damaged after delivery, may not be accepted for return.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at hitusup@brsaluminium.com.au
Please include your order number, a description of the issue and photos.
We will assess the issue and work with you to provide an appropriate remedy.
Cancellations
Once an order has been received by our warehouse, cancellations are not permitted.
We request that you wait for delivery of the order and if you wish to return an item, please follow the procedure outlined in the "Return Process" section.
For any further assistance, please do not hesitate to contact us.
Contact Us
For any questions or further assistance, please contact us at:
Thank you for shopping with BRS Aluminium!